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Individual Delegate notice periods for cancellation or reschedule

(a) The required cancellation + reschedule notice period under clause 9.2c is stipulated in business days, this excludes weekends and bank holidays. In addition, notice must be given by 5pm 2 business days prior to the commencement of the training course. For example:

(i) for training courses that start at 9:30am on a Monday, places can be cancelled or rescheduled (as applicable) up until 5pm the previous Thursday;

(ii) for training courses that start at 9:30am on a Tuesday, places can be cancelled or rescheduled (as applicable) up until 5pm the previous Friday;

(iii) for training courses that start at 9:30am on a Wednesday, places can be cancelled or rescheduled (as applicable) up until 5pm the previous Monday;

(iv) for training courses that start at 9:30am on a Thursday, places can be cancelled or rescheduled (as applicable) up until 5pm the previous Tuesday;

(v) for training courses that start at 9:30am on a Friday, places can be cancelled or rescheduled (as applicable) up until 5pm the previous Wednesday;

Booking via agencies

(a) Agencies are bound by these Terms and will be responsible for payment for Services on behalf of their delegates and will also procure (to the extent relevant) that their delegates comply with, and are bound by, these Terms. Agencies shall use all reasonable efforts to procure that any delegates booked on training courses attend such courses.

(b) Agencies may cancel or amend any booking by 5 p.m. up to 2 business days prior to commencement of the training course with no additional charge.

(c) Training courses can only be rebooked or cancelled via the agency portal.

(d) If agencies cancel the booking in the 2 business days prior to commencement of the training course, the full course fees will be payable by the agency. If a course is rebooked, the agency must pay the fees for any new booking.

(e) If a delegate does not attend a course, the agency will be charged for the place on the course the delegate missed. If the delegate’s place is rebooked, the agency must pay the fees for any new booking.

(f) Name changes are not permitted on any training course. Cancellation policy will apply.

(g) Agencies will be invoiced monthly in arrears. Invoices will be raised on the first of every month. Such invoices will be payable in accordance with clause 10.5. Without prejudice to any other right or remedy that we may have, if an agency fails to pay us on the due date in the invoice, the following will apply:

(i) The agency’s account will be locked, thereby suspending the agency’s access to delegate bookings and certificates.

(ii) The agency’s account will remain locked until all outstanding invoices are paid in full or in cleared funds.

(iii) If an agency’s account has been locked more than twice and such agency is making bookings for 5 delegates or less per month, we reserve the right to suspend or withdraw such agency’s account until further notice.

(iv) We also reserve the right to charge interest on any outstanding invoice in accordance with clause 10.6

(h) Agencies shall not during the Contract or at any time thereafter directly or indirectly canvass, solicit, endeavour to entice away, employ, engage or otherwise facilitate the employment or engagement of any person who is employed or engaged by the Health and Safety Group Limited (in particular but without limitation its trainers), for the purpose of providing goods or services of a kind or similar to those which are provided by the Health and Safety Group Limited, whether or not such person would be in breach of contract or any other obligation as a result. HSG reserves the right to remove or suspend access to its online resources and/or portal, or to refuse to provide Goods or Services to any agency who it has reasonable grounds to believe may have acted in breach of this clause at any time.

Agency notice periods for cancellations

(a) The required cancellation and reschedule notice under clause 9.5 is stipulated in business days, this excludes weekends and bank holidays. In addition, notice must be given by 5p.m. 2 business days prior to the commencement of the training course. For example:

(i) for training courses that start at 9.30am on a Monday, places can be cancelled or rescheduled up until 5.00pm the previous Thursday;

(ii) for training courses that start at 9.30am on a Tuesday, places can be cancelled or rescheduled up until 5.00pm the previous Friday;

(iii) for training courses that start at 9.30am on a Wednesday, places can be cancelled or rescheduled up until 5.00pm the previous Monday;

(iv) for training courses that start at 9.30am on a Thursday, places can be cancelled or rescheduled until 5.00pm the previous Tuesday;

(v) for training courses that start at 9.30am on a Friday, places can be cancelled or rescheduled up until 5.00pm the previous Wednesday before.

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